Technical Service / Technical Support

Suporte técnico

Practical support for battery selection, system matching and product inquiries.

How Can We Help?

Check System Compatibility

Identify the battery and inverter models before confirming a system combination.

Inverter Compatibility →

Help Us Understand Your System

Include these details in your message so we can identify the product and understand your question.

  • Battery model and serial number
  • Order reference or purchase date
  • Inverter / charger model and firmware, if available
  • Application and system configuration
  • Issue description, error codes and photos
  • Your country and contact information

Product Knowledge & Training

Discuss training requirements for your team, installation partners or customers. Topics and arrangements are confirmed with CSSUN for your project.

Product Fundamentals

Product features, working principles and the relevant documentation.

Application Guidance

Product selection and lessons from battery and energy storage applications.

Operation & Maintenance

Model-specific manuals, operating requirements and maintenance guidance.

Suporte técnico

Welcome to be CSSUN Partner

Distribuidor, Varejista, Atacadista
Join Us With Any Of These Roles

Serviço técnico

Precisa de Bateria Urgente?

Você pode entrar em contato conosco da maneira que for mais conveniente para você. Estamos disponíveis 24/7 via: sales@cssun.net ou WhatsApp/WeChat: +8613798341910
Novos Produtos
Power Battery

CSSUN TECHNICAL ADVANTAGE

Bateria CS has setup world-class R&D centers in Foshan Guangdong China, gathering a large number of industry elite including two professors and a dozen senior engineers who have rich experience in battery research, as well as manufacturing, R&D of data center and key infrastructure equipment. the performance of our products has high international standards and a variety of technologies have been granted national and international patents such as the UPS, battery charger, Smart IT Cabin Solution etc. Therefore, choose CSSUN, you can get professional support with

  • planilhas de dados abrangentes, manuais, software e certificados;
  • Tempo de resposta de 24 horas para suporte aos sites do projeto;
  • engenheiros experientes para oferecer uma combinação perfeita de soluções e produtos personalizados.
CSSUN COMPANY is a Chinese Lithium Battery Manufacturer

CSSUN TECHNICAL TRAINING

CSSUN training program is designed to meet the practical application, training objectives include CSSUN partners, users and employees. The training course will vary according to the background of trainees. We can provide training in the following areas:

  • Introdução do princípio de funcionamento do produto
  • Treinamento de habilidades de manutenção de produtos
  • Explicação do caso de aplicação do produto
  • Cursos personalizados para clientes específicos

O treinamento preciso ajudará você a responder de forma rápida e eficiente em qualquer situação, ajudando você a melhorar a eficiência operacional da fábrica.

Serviço técnico

Suporte técnico

Choose the support you need for your battery or energy storage system.

How Can We Help?

Choose a Battery

Discuss your application, capacity requirements and inverter model with CSSUN.

Discuss Your Requirements →
Check System Compatibility

Identify the battery and inverter models before confirming a system combination.

Inverter Compatibility →
Get Product Support

Send the product details and a description of the issue to help us review your request.

Prepare a Support Request →

Help Us Understand Your System

Include these details in your message so we can identify the product and understand your question.

  • Battery model and serial number
  • Order reference or purchase date
  • Inverter / charger model and firmware, if available
  • Application and system configuration
  • Issue description, error codes and photos
  • Your country and contact information

Product Knowledge & Training

Discuss training requirements for your team, installation partners or customers. Topics and arrangements are confirmed with CSSUN for your project.

Product Fundamentals

Product features, working principles and the relevant documentation.

Application Guidance

Product selection and lessons from battery and energy storage applications.

Operation & Maintenance

Model-specific manuals, operating requirements and maintenance guidance.

O que você está procurando?

Welcome CONTACT CSSUN

Embora sejamos bons com sinais de fumaça, existem maneiras mais simples de entrarmos em contato e responder às suas perguntas.

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